Thanks for the reply steve! I found the ticket refunds portion of the site but in order to process the request it asks for the “e-ticket number” that apparently begins with 006 with 10 digits that follow. But the only number I ever received was a confirmation # which consists of 6 numeric/alphabetic digits. Ex) HZ4ZDN. I have never received an e-ticket number in my past non-rev flights, always just these confirmation numbers. Any ideas?