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Reply To: di activated passenger.

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You can call the Delta pass number and they can help. Sometimes the standard Delta customer service center will help so you can try that as well — but be sure to be polite, and ask them at the beginning of the call if they would mind helping with a buddy pass refund question. If they don’t want to help you, they will tell you what number to call to get your refund.

Remember to be very nice to the agent because your friend/family member working for Delta can lose privileges if you don’t follow the rules.