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Non-Rev Refund Policy/Procedure

Forum Forums Non-Rev Travel Non-Rev Refund Policy/Procedure

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    • #1232
      Joeh65
      Participant

      Hello, back in July I tried taking a flight from Los Angeles to Chicago but due to no available seats I was not able to board the flight I needed. What is the process of requesting a refund on a Non-Rev flight and is there any helpful info I should know. I have already tried calling directly but all I’ve been told is to go through TravelNet. But I don’t see any area on TravelNet to request a refund. Any help is greatly appreciated!

      -Thank You

    • #1233
      steve
      Keymaster

      There is a place to process the refund in TravelNet. I think it’s a link next to your reservations. If you can’t get it, you can probably just give Delta customer service a call. I’ve had good luck asking them to deal with refunds for me. If you’re not the employee then don’t tell them you are logging into TravelNet 🙂

    • #1234
      Joeh65
      Participant

      Thanks for the reply steve! I found the ticket refunds portion of the site but in order to process the request it asks for the “e-ticket number” that apparently begins with 006 with 10 digits that follow. But the only number I ever received was a confirmation # which consists of 6 numeric/alphabetic digits. Ex) HZ4ZDN. I have never received an e-ticket number in my past non-rev flights, always just these confirmation numbers. Any ideas?

      -Thanks

    • #1235
      steve
      Keymaster

      I just checked and I could see the ticket number right there:

      delta

      • #1236
        Joeh65
        Participant

        Thank you very much steve! I was able to resolve the issue with your help. I submitted the request and received a confirmation email today stating they have issued the refund. I really appreciate the help.

        Thank You!

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